Loyalty Expert Talk no. 8
Former Head of Customer Loyalty at Sky
WHO'S ROB CHANDLER?
Rob Chandler is the Former Head of Customer Loyalty at Sky (2017-2021).
In this episode, Rob shares the loyalty best practices that led Sky from “The brand from least likely to recognize customer loyalty among competitors to a number one position across all those core measures.”
One small hint: it’s all about caring for all your customers!